The availability of the customer and technical support that a shared web hosting company offers can tell you a lot about the services they provide too. If you are allowed to use only emails and / or tickets, you have most probably come across a reseller not the actual web hosting provider. When this is the case, you may have to wait for a few days in order to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to contact the real hosting company for additional assistance. When the provider offers several means of communication with quick response time available at any moment, they're most likely the top provider, not only a reseller. Therefore you'll enjoy timely assistance and quality support because they'll have immediate access to the servers where your account is. No matter what the issue - technical or sales, it is generally better to get in touch with your hosting company right away by using your favourite method of communication.

24/7 Customer Support in Shared Web Hosting

We provide 24/7 customer, billing and technical support for all of our shared web hosting packages. Even if you are not our customer yet and you have some questions, we will assist you without delay and supply you with the necessary info, so as to give you the choice to make the best decision when you buy a new hosting account. We're available any time, including weekends and holidays, and we provide you with multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we have multiple telephone numbers around the world, thus you will be able to call the one which is closer to you. The max response time for your email messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget all about waiting for a few days to get assistance for some task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

All the semi-dedicated hosting that we supply come with 24/7 customer and tech support, so whatever the issue you experience, you will be able to contact us and we'll help you at once. The guaranteed answer time for every e-mail or trouble ticket that you open through your Hepsia website hosting Control Panel is only one hour; the actual response time hardly ever is more than 20 min. Furthermore, we offer telephone support with a couple of local numbers globally plus a live chat, which means that you're able to contact us and find more details about our services even if you do not have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, plan specs, email configuration, web hosting account settings, and many others. If you use our services, you won't ever have an issue where you should wait for a day or two to get an issue resolved like you'll need to do with lots of other service providers.

24/7 Customer Support in VPS Web Hosting

In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or forany problems or questions associated with the pre-installed software your server is equipped with. If you have not ordered your virtual private server plan yet, you can find out more information about our solutions by giving us a call or by employing our live chat service. For more technical issues, you can send an e-mail message or open a ticket through your billing Control Panel and you will get assistance within a maximum of an hour no matter the time of the day, even on weekends and holidays. The typical reply time normally does not exceed thirty minutes. If you're looking for assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can include to each VPS plan and our admins can help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers Hosting

If you aquire a dedicated server through our company, you're able to contact us at any time using different channels and the max time that you'll need to wait for a response is approximately one hour, so you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you can open a trouble ticket through the Help section of your billing Control Panel or you could send us an email message. In case you have any general questions or you would like to know more about our services before you order, you can employ our live chat or you could call one of the local numbers that we have in different countries around the world. If you'd like to have help with third-party software that you cannot deploy or manage efficiently, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.