In case you have bought a web hosting plan and you have certain inquiries connected to a concrete function/feature, or if you’ve encountered a certain obstacle and you need assistance, you should be able to contact the respective customer service staff. All hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them aside from it or not, due to the fact that the best way to solve a problem most often is to use a ticket. This model of communication makes the responses sent by both sides easy to follow and permits the customer service staff representatives to escalate the case if, for example, a server administrator should interfere. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which suggests that you have to use no less than 2 separate accounts to contact the support staff and to actually manage the hosting space. Incessantly switching from one account to another could be a nuisance, not to mention the fact that it requires quite a bit of time for the majority of hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

In stark contrast with what you may find with a lot of other web hosting companies, the support ticket system that we are using with our shared web hosting packages is an indivisible part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to memorize different sign-on names and passwords, since you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, in case you have an inquiry or run into a difficulty, you can get in touch with our client care team instantaneously. Our ticketing system features a smart search option. This means that even in case you’ve sent a lot of tickets through the years, you’ll be able to find the one that you want without hassle. On top of that, you can check knowledge base hints on fixing commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was developed with the belief that you should be able to manage everything associated with your account in one place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an enquiry or come across an issue, you can touch base with our help desk staff members immediately without needing to log in to a completely different admin console. You can browse through your web files or check various settings in your account while sending a new ticket or reading the response to an old one. If you’ve got a myriad of tickets and you wish to find a given one, you can use the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a response in no more than one hour irrespective of the essence of your question or problem.