A live chat is a real-time way of communication between a web hosting provider's support team and its clients. It is an efficient method to receive some info about the hosting services or get some issue resolved because you are talking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the reduced chance of errors any time you exchange information such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you'll be able to do another thing while the representative examines the issue involved. Furthermore, you will be able to connect with a live chat room from any computer that's connected to the web, avoiding the phone fees that you will need to pay if you are calling to another country.

Live Chat Support in Shared Web Hosting

As part of the support services that we provide for our shared web hosting packages, you'll find live chat support which is available twenty-four seven, even on holidays. You're able to contact us regardless of whether you already own an account or not, considering that we can assist you with nearly anything, ranging from giving you general info on our solutions if you aren't our customer yet and you are thinking about purchasing one of the packages, to helping you with creating an e-mail account in an email client. Part of the problems are more complicated and time-consuming, therefore you'll need to employ the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, which means that when you have any questions concerning our semi-dedicated hosting, you are able to speak with our customer care team anytime regardless if you have already purchased your account or not. In general, the chat service is intended for pre-sales, billing and basic questions and problems, still we are able to assist you with quite a few tech questions as well. We will help you pick the ideal package for your sites in case you do not have an account yet, we can reply any billing questions or concerns you may have or we can help you with installing your new email address on your personal computer or smart phone - all the aforementioned will be done in a timely manner since our live chat service is accessible all the time, every day. Every time you want assistance, you're able to talk to an agent and save a lot of time.