If you’re a site owner, a problem could always occur and it doesn’t automatically have to be associated with the hosting service. For instance, something might go wrong when you bring an Internet application up to date or some critical content may be edited or deleted mistakenly. Whatever the nature of the problem is, you’ll have to touch base with the respective customer support team and ask them to retrieve a backup or to assist you in dealing with the problem that you’re encountering. How fast they’ll do this will determine the length of time that your sites will be inaccessible. For specific sites such as social networks or e-shops, a protracted downtime duration often equals losing users and cash. That being said, it’s vital to use the services of a company that offers not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Shared Web Hosting

In case you’re using one of our shared web hosting packages and you have an enquiry or experience a certain predicament, you can touch base with us 24x7 by posting a support ticket or by sending an email and we will make certain that you get a reply in no more than an hour. In case the issue can be resolved, we’ll do it before we reply, while if there is something that you have to do on your end, we will give you all the needed info – what settings to check, what possible solutions to try, etc. Typically, you’ll get a reply within maximum thirty minutes, which goes to say that waiting for hours on end or even for more than one day to get support is something inconceivable. Our sixty-minute response time guarantee applies to any question that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take full advantage of our hyper-fast support services. You will get a reply to any support ticket opened via the hosting Control Panel or e-mail sent to our customer and tech support team in no more than one hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes far less time to investigate and troubleshoot a problem. We will supply you with more details in case the solution entails something that should be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be precisely the same and considering that our support team is on duty 24/7/365, you’ll get timely help for practically any technical, general or billing issue whatever the hour.