In the event that you've ever had a shared web hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your personal experience that for many things it's better to talk to a live person on the phone rather than exchange support tickets or emails. If you'd like to know more about a specific service before you decide to order it or if something small needs to be done, for instance, it is easier and a lot faster to do it real-time. If you're able to talk with representatives over the phone, it is also very likely that you are working with a real hosting provider, not a reseller. The level of support that you can get on the phone may differ between different providers - from general issues to experienced technical support. Typically most of the suppliers will offer you pre-sales assistance and first level phone support, while more complex tech issues are resolved via email and tickets.

Phone Support in Shared Web Hosting

All our shared web hosting plans offer phone support fourteen hrs a day even on official holidays, so if you don't have an account yet, you're able to phone us and learn more about our solutions or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you are able to contact the phone number which is nearer to you. If you are a current customer, we can help you in a timely manner with any kind of general and billing matters as well as with numerous technical issues to save you time and efforts - we are aware of the fact that often it's easier to consult with a live person to get things done right away. Certainly, some situations cannot be taken care of on the telephone, so if this is the case you are able to employ our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you if you have any questions about the semi-dedicated server packages that we supply. Whether you'd like to find out more about the plans, you have some billing issue or some general issue, you can just give us a call. Despite the fact that some more technical issues may require a support ticket so as to give time to our technical support team to investigate, we'll assist you with lots of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local phone lines in these countries as well. In case you are in a different country, we also have an international number where you'll be able to get in touch with us.