Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • Each help request you send to us will be attended to within maximum 60 minutes. If your support ticket or email needs additional assistance from a server admin, we will forward it and leave a note to inform you that your matter is being worked on. If you take advantage of our Optional Managed Services package, any of the tasks included there will be performed at a time that suits you.

  • Top quality support service
  • An Exceptional Technical Support Service

  • If you need assistance using the Hosting Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server for you, do reach the help desk support team at any moment via the ticketing system. Also, if you need assistance administering your dedicated hosting server, you can make use of our Optional Managed Services package, which includes OS updates on a weekly basis, troubleshooting and installation services, server monitoring and restarting procedures, backup hard drive storage space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Every Linux dedicated servers hosting package comes with our free–of–cost Hosting Control Panel, which features a detailed knowledge base plus a group of instructional video tutorials. Whenever you need help working with the Hosting Control Panel, just click the Videos or Help buttons situated in the top right corner.