1 hour ticket response
We are focused on providing a swift and appropriate response to each technical support ticket posted by a customer. Our trained tech support team representatives will examine your inquiry and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tech support tickets. In fact, the average tech support ticket response time has proven to be twenty minutes.
A Top–Quality Help Desk Service
We have a team of web hosting support engineers who are prepared to answer all your requests anytime you require support. The vast majority of our client service team representatives have several years of experience in the shared web hosting packages market, which implies that you can always rely on quick and in–depth answers to your requests.
A User–Friendly Help Center Section
To help you get a quick suggestion on how you can use a certain feature, we have implemented a really intuitive Help Center section in the Hosting Control Panel. You can browse through a vast collection of web hosting account administration articles and website management articles, check the F.A.Q. library or check out our step–by–step video tutorials.
