Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Our group of specialists will try their best to reply to your advice enquiries in up to 1 hour. If, however, the issue you have experienced demands the assistance of our Administrators’ =Dept,= we’ll send the ticket to the person on duty and will submit a comment to let you know.

  • Top quality support service

  • Professional Technical Support Service

  • Our client help and support team is going to be on duty for you round–the–clock to to take care of all help request tickets that you send to us. We offer client support for all software applications that are pre–configured on your server. These include our in–house made Hosting Control Panel, the preferred Operating System as well as the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A comprehensive and constantly updated collection of articles is integrated into our in–house built Hosting Control Panel. It includes quick tips about how to perform all of the primary site management jobs. The Help area features detailed how to content articles and step by step video guides. You can access the Help area by hitting the Help or Video buttons in the upper right part of each Control Panel section.